How Important Is Proper Grammar And Word Usage To Effective Communication?

One of the best and most well known writers in English literature, William Shakespeare is credited with inventing over 1700 words that appear in his plays. He changed nouns into verbs into adjectives thus misusing words to communicate.If Shakespeare could be so liberal with the language how important is it really to follow the rules of proper grammar?

Aaron Wall posted yesterday How Hard is it to Write Clearly?, following a trail of quotes from George Orwell on the importance of improving the clarity of language. I agree completely that it’s important to communicate effectively in all writing, but the post got me thinking how important things like typos are or how important is it to always follow the proper rules of grammar. It also got me thinking how imprtant it was to correctly use words in order to communicate effectively.

Clarity is important yes, but it’s not necessary to adhere to the rules to be clear. Take for example Lewis Carroll’s Jaberwocky:

Beware the Jabberwock, my son!
  The jaws that bite, the claws that catch!
Beware the Jubjub bird and shun
  The fruminous Bandersnatch!

You’d be lying if you said you knew what a Jabberwock, a Bandersnatch, or a Jubjub bird is, but there’s no denying that are all to be avoided. Clarity in communication most definitely. Carroll made up each of those words, yet from the words around them we can infer an awful lot about them. Of course Shakespeare and Lewis Carroll were writing fiction and most of our sites are works of non-fiction.

Speak the Language Of The Dog: But What If Your Dog Quacks Instead Of Barking?

The gurus at grokdotcom urge you to speak the language of the dog if you want to sell to the dog. The advice is very good in that if you want to connect with your customers you need to speak their language and not yours. What happens though, when your customers refer to things improperly? What happens if instead of barking you customers quack?

If your site is tech oriented and appeals to a younger crowed you might find many visitors to your site using 133t or h4ck3r speak. If they’re using it you probably should too. You can most likely break any rule of grammar since your visitors won’t mind and will actually expect you to use new variations of words. It’s part of the culture. If anything proper use of the language in this instance would cause you to lose more of your visitors than to keep them.

A number of years back I worked in an environment alongside a variety of artists, writers, musicians and other creatives. The creative process was an ongoing thing and much of it in this circle involved bending the language. We worked in a book store and one day someone might have referred to the cash register as the registry. A few days later someone else might have called it the registrine and later another may have referred to it as the vegestrine. In time vegestrine could have become the accepted term for a cash register. Bending the language in this way was done both for the humor of the moment and to keep the creative juices flowing. The words and grammar are all misused, but in turn new words and grammar were created. Those words while essentially nonsense clearly communicated a meaning within our circle.

The Importance Of Grammar And Spelling For A Commercial Site

If your site is a commercial one I think adhering to proper grammar, correct spelling, and using words correctly is a good thing. It’s an essential thing really. The lack of any can cause your business to be seen as less than professional. The occasional typo is probably fine as most of us will forgive that sort of thing, if we even notice it, but an over abundance of mistakes conveys a very amateur impression of your site and business. You may not be the best speller, but if you’re in business you should be able to hire someone to at least proof your writing.

I might not be the best person to speak about this, since I know this site is filled with a variety of errors due mostly to my lack of typing skills. I’ve corrected many, but know many more errors still abound. Still it’s something that I should work to correct more as even just a handful of typos on a page could easily turn off potential clients. Then again the two people who have mentioned it most to me both became clients after seeing the typos. I have no idea though, how much business I might potentially lose having the errors on the site. Do as I say, not as I do. It is important to properly use the language in business communication.

Blogs And Other Informal Writing

While I do think it important to fix grammatical errors on what are essentially sales pages on the site, I’m much less concerned with them on the blog. Blogs are generally written much more informally and as a result I think grammatical mistakes are much more likely to be forgiven and even enjoyed as they can often provide a glimpse into into the personality behind the blog. Mistakes make us human and seeing a blogger make the same mistake as you could provide a common bond. I don’t advocate making mistakes on purpose, but I don’t see them as leading to the same potential problems as they would in more formal communication.

While on a sales page I am communicating for leads, on the blog I’m simply talking. My writing voice is a little different from my speaking voice, having developed somewhat independently of each other over the years, but I try to keep them very much the same. One of the common rules taught to me in school that I have always broken is ending sentences and phrases with a preposition. I’m aware of it almost always when I do it, but it sounds more natural to me and it makes its way often into my writing. I’m sure somewhere the English teachers of my youth are groaning, but I doubt anyone reading here cares much, and I’d be willing to bet most of the offending sentences have never been noticed.

The Use Of Language In Search Marketing And Advertising

You’ll have any easier time in most cases ranking a page for a misspelling than you will for ranking the same page for the proper spelling of a word. I don’t advocate purposely misspelling words on your pages, since ranking or not if the people reading them are turned off you won’t profit from the misspelling. Still there are plenty of websites profiting solely through the use of common misspellings to words often typed into a search engines. They may not be the highest quality of sites, but many make a good deal of money for their owner. People do misspell and mistype words and markets exist to capitalize on both.

Creativity is an important part of advertising and marketing. If you can successfully bring a new word or phrase to our attention you can attract attention to yourself, your site, and your business. You become the source for the addition to the language. The term Ajax had nothing to do with web applications until Jesse James Garrett of adaptive path used it in that context.

Words like ecommerce and email were created out of the language and now adding an ‘e’ in front of anything is synonymous with being online. A company like eBay was able to capitalize on that little ‘e.’ It’s become a common design trend to use lower case letters to start a word that would more commonly be capitalized. Rules can be successfully broken.

How Important Is Proper Grammar?

I think it depends on where the writing appears and the context in which it appears. In a sales later or business proposal it’s essential to get things right and proper. One of the quickest ways to get your resume tossed is to misspell a few things. You generally want to come across professionally in all business writing. Yet I can easily think of industries where getting things wrong can work well. Think Toys ‘R’ Us with the backwards ‘R.’ That single backwards letter is a great marketing ploy and helps brand the company as one geared towards children.

Where your writing is meant to be more informal as in a blog I think it much less important to adhere to every rule. You should probably still aspire to getting it right, but it’s not going to be as important to miss a few things here and there. I’ll even argue that breaking a few grammatical rules in your blog can make you appear more human, which is often one of the main reason for having a blog.

I agree with Orwell that it’s important to improve clarity in writing. I think it’s important to improve clarity in all forms of communication. Still I can’t help, but think of Shakespeare manipulating the language for his own purposes. Or of Lewis Carrol’s Jabberwocky with it’s majority of made up words communicating clearly and effectively. Breaking the rules is ok, and breaking those rules wth a purpose can be very successful. There’s no doubt though, that both Shakespeare and Carrol knew the rules the were breaking. And so should you. It’s ok misuse the language at times, but it’s best if you know that you are misuing the language and understand your reasons for doing so.

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