Last October I signed up as one of the initial members or Teaching Sells. The course has been a valuable and eye opening experience for me and I’ve learned a lot during the past few months. For awhile now Teaching Sells has been offering a one week trial for $1, which is a great bargain given the usual $97 for three months of access. However, the trial offer is coming to an end tomorrow (April 17th, 2008 at noon eastern time) so if you’ve been wondering what’s inside and thinking about joining there’s no better time than now.
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About 12 years ago I worked in a one of the large chain bookstores. Part of the job entailed working at the information desk, answering questions and directing people to where they might find a book. On one particular day shortly before Christmas a customer came in and when I looked up the book she wanted it was out of print. The customer might have gone home disappointed, however, as luck would have it that day there was a win-win-win situation that resulted in the customer, the bookstore, and myself all coming out ahead.
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Let the past and its bad habits be done with.
–Unknown

We are all creatures of habit. Most of us get up at the same time every day and go to sleep at the same time every night. We tend to do the same things the same way we did them before. As a business owner you’ve developed processes to deal with situations that occur frequently. How do you know when the processes in place aren’t working or could be improved? Do you have a process in place to reassess the way you do things?
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On thing that happens when you’re forced out of your routine is to realize some of the things you tend to take for granted. As many of you know I’m saddled with a bit of computer problems this week and am working from an old, though workable laptop. A good part of yesterday was spent getting this old system up to be speed, though as much as I’d like it to be otherwise, I’ll have to do without a few things for the next few days. Now that I’m without them I realize how I took for granted that some things would always be there and I thought it would be interesting to ask each of you what things related to your business might you be taking for granted.
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ask not what your country customers can do for you — ask what can you do for your country customers

What are you doing to provide a more positive buying experience for your customers? How are you practicing customer service?
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